Built for Janitorial Operations

SDS360 connects the five things that actually drive performance—quality, customer satisfaction, safety, work loading, and people development—into one system.

Core Modules

Employee Development

Build supervisor-led coaching and consistent standards across every shift.

  • Competency assessments by role and site

  • Coaching notes tied to real events

  • Training records with sign-offs and trends

  • Conduct meetings and automatically update training records for all in attendance

Quality Improvement

Run quality like a system—not a once-a-month inspection.

  • Mobile inspections with scoring and trends

  • Defect patterns by area, shift, and team

  • Corrective actions with assigned owners and closeout tracking

Safety + Compliance

Make safety observable, trackable, and closed-loop.

  • Incident logging and root-cause tracking
  • Instant analysis of where, when, who and why

  • Corrective actions and documentation for audits

Customer Satisfaction

Capture the voice of the customer and act before feedback becomes a complaint.

  • Customer interviews and feedback loops

  • Trends and comparisons by location, title, and supervisor

  • Incorporate customer suggestions for improvement

Workload + Staffing

Know what “good coverage” looks like and justify resources with real standards.

  • Space inventory and service requirements

  • Work loading built from your accepted productivity standards 

  • Periodic task scheduling and tracking so critical work doesn’t disappear

RapidReport + Requests

Give the field a simple way to report issues, and give leaders a clean way to close them.

  • Customer requests, service concerns, compliments, and shout-outs

  • Frontline photo reporting for maintenance, security, and safety (RapidReport©)

  • Trackable close-out with status, notes, and proof